{"id":14549,"date":"2026-10-23T19:36:12","date_gmt":"2026-10-23T19:36:12","guid":{"rendered":"https:\/\/goldenhandsjoyas.com\/?page_id=14549"},"modified":"2026-10-23T19:36:12","modified_gmt":"2026-10-23T19:36:12","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/goldenhandsjoyas.com\/index.php\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"146\" height=\"72\" src=\"https:\/\/goldenhandsjoyas.com\/wp-content\/uploads\/2026\/10\/libro-de-reclamaciones.png\" alt=\"Libro de Reclamaciones\" class=\"wp-image-14550\" srcset=\"https:\/\/goldenhandsjoyas.com\/wp-content\/uploads\/2026\/10\/libro-de-reclamaciones.png 146w, https:\/\/goldenhandsjoyas.com\/wp-content\/uploads\/2026\/10\/libro-de-reclamaciones-18x9.png 18w\" sizes=\"(max-width: 146px) 100vw, 146px\" \/><\/figure><\/div><p class=\"wp-block-paragraph\">Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor (Ley N.\u00b0 29571), Golden Hands Joyas pone a tu disposici\u00f3n su Libro de Reclamaciones virtual.<\/p><h2 class=\"wp-block-heading\">Datos del proveedor<\/h2><ul class=\"wp-block-list\"><li>Raz\u00f3n social: ______________________<\/li><li>RUC: ______________________<\/li><li>Direcci\u00f3n: ______________________<\/li><\/ul><h2 class=\"wp-block-heading\">Diferencia entre reclamo y queja<\/h2><ul class=\"wp-block-list\"><li><strong>Reclamo:<\/strong> disconformidad relacionada con los productos o servicios adquiridos.<\/li><li><strong>Queja:<\/strong> disconformidad no relacionada con los productos o servicios, o malestar respecto a la atenci\u00f3n al p\u00fablico.<\/li><\/ul><h2 class=\"wp-block-heading\">Registra tu reclamo o queja<\/h2><p class=\"wp-block-paragraph\">Env\u00edanos tu reclamo o queja por <a href=\"https:\/\/wa.me\/51986233120\" target=\"_blank\" rel=\"noopener\">WhatsApp 986 233 120<\/a> indicando los siguientes datos:<\/p><ul class=\"wp-block-list\"><li>Nombre completo<\/li><li>Tipo y n\u00famero de documento de identidad<\/li><li>Domicilio<\/li><li>Tel\u00e9fono y correo electr\u00f3nico<\/li><li>Si eres menor de edad: nombre del padre, madre o apoderado<\/li><li>Producto o servicio contratado y monto<\/li><li>Tipo: reclamo o queja<\/li><li>Detalle de lo ocurrido<\/li><li>Tu pedido: qu\u00e9 soluci\u00f3n solicitas<\/li><\/ul><p class=\"wp-block-paragraph\">Te confirmaremos la recepci\u00f3n con un n\u00famero de registro. Responderemos en un plazo m\u00e1ximo de 15 d\u00edas h\u00e1biles. La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.<\/p>","protected":false},"excerpt":{"rendered":"<p>Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor (Ley N.\u00b0 29571), Golden Hands Joyas pone a tu disposici\u00f3n su Libro de Reclamaciones virtual. Datos del proveedor Diferencia entre reclamo y queja Registra tu reclamo o queja Env\u00edanos tu reclamo o queja por WhatsApp 986 233 120 indicando los siguientes datos: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_themeisle_gutenberg_block_has_review":false,"_joinchat":[],"footnotes":""},"class_list":["post-14549","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor (Ley N.\u00b0 29571), Golden Hands Joyas pone a tu disposici\u00f3n su Libro de Reclamaciones virtual.Datos del proveedorRaz\u00f3n social: ______________________RUC: ______________________Direcci\u00f3n: ______________________Diferencia entre reclamo y quejaReclamo: disconformidad relacionada con los productos o servicios adquiridos.Queja: disconformidad no relacionada con los productos o servicios, o\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/goldenhandsjoyas.com\/index.php\/libro-de-reclamaciones\/\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.4\" \/>\n\t\t<meta property=\"og:locale\" content=\"es_ES\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Golden Hands Joyas - 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